Privacy Policy

1. Personal Information We Collect

When you browse our website, create an account, place an order, or contact us, we may collect information such as:

• Your name and contact details.
• Your billing and shipping addresses.
• Your email address and telephone number, if provided.
• Order details, purchased products, and transaction records.
• Information you provide when contacting customer service.
• Technical information, such as your IP address, browser type, device information, and website usage data, where collected.

We collect only the information reasonably necessary to operate our store, process transactions, provide customer service, and meet our legal obligations.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfill orders.
• Arrange shipping and delivery.
• Process payments through the applicable payment service provider.
• Send order confirmations and important order updates.
• Respond to questions, requests, and complaints.
• Manage returns, store credits, and other customer service matters.
• Maintain business and accounting records.
• Improve our website, products, and shopping experience.
• Detect and prevent fraud or unauthorized transactions.
• Send promotional emails when permitted by law and where the required consent has been obtained.

You may unsubscribe from promotional emails at any time using the unsubscribe link or by contacting us.

3. Payment Information

Payments are processed through the payment methods and payment service providers available at checkout.

Your payment information may be collected and processed by the applicable payment provider under its own privacy and security practices. We do not intentionally collect or store full payment card details beyond what is necessary and supported by our payment processing arrangements.

Please review the relevant payment provider's privacy policy for further information.

4. Cookies and Website Technologies

Our website or its service providers may use cookies and similar technologies to support website functionality, remember preferences, maintain shopping cart information, understand website traffic, and improve the shopping experience.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website features or checkout functionality.

5. Sharing Your Information

We do not sell your personal information to third parties.

We may share information when reasonably necessary with service providers that help us operate our business, including:

• Website hosting and ecommerce providers.
• Payment processors.
• Shipping and delivery companies.
• Website analytics and security providers.
• Professional advisers and service providers supporting our business operations.

These parties may process information as necessary to provide their services.

We may also disclose information where required by law, to respond to lawful requests, to protect our rights, or to help prevent fraud and security issues.

6. Third-Party Websites and Services

Our website may contain links to third-party websites or services. Those websites have their own privacy practices, which we do not control.

We encourage you to review their privacy policies before providing personal information to them.

7. Storage, Retention, and Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

Personal information may be stored or processed by our service providers in Canada or other jurisdictions, depending on the services used.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, and meeting applicable legal requirements.

No method of electronic transmission or storage can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on applicable privacy laws, you may have the right to request access to personal information we hold about you, request corrections to inaccurate information, or ask questions about how your information is collected, used, or disclosed.

To make a privacy-related request, contact us using the details below. We may need to verify your identity before responding.

You may also withdraw consent for certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice.

9. Children's Privacy

Our website sells products intended for babies and children, but purchases and customer accounts should be managed by adults. We do not knowingly seek to collect personal information directly from children through our store.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website services, or legal obligations. The latest version will be published on our website with its updated revision date.

11. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

The Morning Hug
Email: info@themorninghug.ca
Website: themorninghug.ca

We will review privacy inquiries and respond in accordance with applicable law.